Privacy Policy

This Privacy Policy explains how Pedal Point processes personal data in connection with its bicycle servicing and repair workshop operations. It applies to information collected through the website, booking channels, and service interactions related to general bicycle servicing and repairs.

Data collected only as described in this policy

Your rights and options are detailed below

Questions handled via our contact channel

Data We Collect

We may process contact details, service request information, bicycle intake details, inspection findings, repair scope, quote approvals, collection notes, payment-related records, and limited technical data such as device or browser information. Where needed for workshop operations, we also process information about the bicycle and its components, including condition notes and service history.

The categories collected depend on the service inquiry, booking method, and workshop interaction.

How We Collect Data

We collect data directly when you contact us, submit a form, book by phone or email, or bring a bicycle to the workshop. We also obtain information from inspection and quality-check activities carried out during the service process, and from payment or administrative records created in connection with the work.

Information is received from users, from workshop staff during intake, and from systems used to manage bookings and service records.

Cookie Types

We may use essential cookies to keep the site working, preference cookies to remember basic settings, and analytics or similar cookies to understand how pages are used. Cookies may be session-based or persistent, depending on their function. We do not rely on cookies to collect more information than is needed for the stated purposes.

The site may use cookies that support operation, preferences, and basic usage measurement.

Cookie Controls

You may manage cookies through your browser or device settings, including blocking or deleting them. Where the site uses cookies that are necessary for basic operation, those cookies may remain active for the session or for a limited period. Disabling certain cookies may reduce the availability of booking or form features.

Browser settings and device controls can usually limit non-essential cookies, but some site functions may be affected.

01 · Purpose

How We Use Data

We use personal data to respond to inquiries, manage bookings, receive bicycles for intake, carry out mechanical inspections, prepare and confirm the scope of work, perform repairs and adjustments, complete quality checks, provide service summaries, process payments, maintain records, support customer communication, and meet legal or accounting obligations. We also use limited technical data to operate, secure, and improve the website and booking tools.

Processing is limited to workshop operations and related administrative needs.

02 · Sharing

Service Providers and Partners

We may share personal data with payment processors, hosting and website support providers, communication tools, and other operational partners that help us run the workshop and website. These parties are expected to use the data only for the services they provide to us and to handle it under appropriate confidentiality and security obligations.

Service providers receive only the information needed to perform their assigned functions.

03 · Legal basis

Legal Disclosures

We may disclose personal data when necessary to comply with law, court orders, lawful requests from public authorities, or to protect our rights, customers, staff, or property. We may also share information where disclosure is needed to establish, exercise, or defend legal claims.

Legal disclosure is limited to the extent required by the relevant authority or process.

User Rights

Your Rights

Subject to legal limits, you may request access to your personal data, ask for correction of inaccurate information, object to certain processing, or request deletion where the data is no longer needed. Some requests may be declined if we must keep the information for legal, security, or operational reasons.

Available rights may vary according to the nature of the data and applicable law.

Requests

How to Make a Request

To make a privacy request, use the contact details in this policy and describe the information or action you are requesting. We may ask for enough information to confirm your identity and locate the relevant records. If a request is complex or incomplete, we may need additional time or clarification before responding.

We may need to verify identity before acting on a request.

Data Retention

We keep personal data only for as long as needed for booking management, service delivery, recordkeeping, dispute handling, tax or accounting obligations, and other lawful business purposes. When data is no longer required, we delete it or de-identify it where appropriate, subject to any legal retention requirement.

Retention depends on the type of record and the operational need to keep it.

Policy Updates

The updated version will apply from the date it is posted on the website unless a different effective date is stated. If a change is material, we will take reasonable steps to draw attention to it through the site or another suitable channel.

We may revise this policy when our practices, services, or legal obligations change.